Verse Luxe Hotel Wahid Hasyim
Verse Luxe Hotel Wahid Hasyim adalah hotel di Tanah Abang, Jakarta Pusat. Punya rating 4.2 dari 5.262 ulasan pelanggan.
Tentang bisnis ini
Verse Luxe Hotel Wahid Hasyim adalah hotel di Tanah Abang, Jakarta Pusat. Punya rating 4.2 dari 5.262 ulasan pelanggan.
Hubungi langsung via WhatsApp atau telepon untuk reservasi, info menu, atau pertanyaan lainnya.
Berdasarkan ulasan, pengunjung menilai pelayanan 4.2, harga 4.0, lokasi 4.2 dari skala 5, dan fasilitas yang tersedia meliputi wifi gratis, sarapan termasuk, kolam renang, spa.
Fasilitas & layanan tersedia
Atribut yang tersedia di bisnis ini berdasarkan info pemilik & ulasan pelanggan.
- 4,2 bintang
- 5.262 ulasan
- Tindakan untuk Verse Luxe Hotel Wahid Hasyim
- Hanya bebas biaya pembatalan
- Check in / Check out
- Tamu
- Informasi untuk Verse Luxe Hotel Wahid Hasyim
- Tempat-tempat terdekat
- Foto Verse Luxe Hotel Wahid Hasyim
- Attap Jakarta
- 4,7 bintang 830 Ulasan
- Taekwondo Matara Sport SACTI CLUB
Layanan & harga
Berbagai layanan tersedia, harga sesuai paket
Ulasan pelanggan
5.262 ulasan total· menampilkan 100 ulasan terbaru
Kamar bersih, AC dingin, Air shower kencang. Untuk bersama pasangan sangat, Ok.
Waktu masuk kamar , WC nya aga bau sampe mikir ini dari mana ya , saya selalu tutup pintu WC , pintu shower dan pintu WC jdi satu otomatis wktu mandi air berceceran ke luar Deket wastafel , sampe minta ganti keset karna becek . Sebenarnya hotelnya strategis , lumayan oke jugaa . Cuma handuk udh kumel jdi rasanya sperti pakai handuk lama . Mineral cuma sedia 330 ml 2 botol . Trus saya minta lagi harus bayar di kasir. Sampe pagi saya pngen minum gada air. Saran saya menyediakan air isi ulang di stiap lantai , karna untuk 330 ml itu kurang untuk minum seharian . Cekin memang slalu lamaa . Dan kasur pun slalu bunyi krek krek pas duduk , pdhl BB aku cuma 50kg
3 bulan laluDear Kaya Yangiyah, Thank you for taking the time to share your detailed feedback with us. We truly appreciate your honest comments and are pleased to know that you found our location strategic, quiet, and offering a great view and value. However, we sincerely apologize for the inconveniences you experienced during your stay. We regret the unpleasant odor in the bathroom area, the water splashing issue due to the shower door design, and the discomfort caused by the condition of the towels and bath mats. Please rest assured that your feedback has been shared with our Housekeeping and Engineering teams for immediate inspection and improvement, including evaluating towel replacement and room maintenance. We also apologize for the limited complimentary mineral water and the inconvenience you faced when requesting additional bottles. Your suggestion regarding refill water stations on each floor is highly appreciated and will be taken into consideration for future improvement. Regarding the check-in time and the bed noise, we truly regret the discomfort caused. These matters will be reviewed internally to improve both efficiency and room quality standards. Your feedback is very valuable to us as it helps us identify areas that need enhancement. We sincerely hope to have another opportunity to welcome you back and provide a more comfortable and seamless stay in the future. Warm regards, M Juanda Hotel Manager Lihat terjemahan (Indonesia)
Sangat buruk pelayanan Hotel ini ( verse Lux Hotel Wahid Hasyim ) yaitu: 1. Awal datang, pelayanan di resepsionis lama antri dan pas giliran pun msh lama pdahal sdh di booking scara manual by phone dan wa. 2. Masuk kamar, Air mineral tidak tersedia dg berkali-kali minta dan sangat lama (sdh sore jelang mghrib baru diantar ) dan kita minta layanan tambahan air mineral berbayar pun tdk dilayani walaupun di awal mereka bersedia. 3.Lift yg digunakan sptya dlm keadaan sdh tua dan perlu peremajaan dan nyaris tdk ada udara yg berhembus ketika di dalamnya 4. Petugas room boy bisa dg bebasnya bisa membuka kamar smntra kita masih ada di dalamnya /masih jam 10 pagi belum saatnya jam check out. 5. Yang paling fatal pihak hotel sangat susah dimintai bill payment yg dalam wujud hard print dan di stamp basah hotel dg berbagai dan bertukar tukar alasan dan kami menginap Sen-Jum ( 5hari 4mlm ) tak 1 pun bill dari 2 kamar yg kami booking diberikan bill payment dg stamp basah 6. Pihak hotel awalnya berjanji akan mengirimkan ke Alamat kami bukti pembayaran hard print dg stamp basah hotel namun sampai tgl 04 Feb 2026 ini tdk pernah dikirim dan hny mengirim bukti pembayaran dlm bentuk File PDF via WA dan itu setelah kami berulang2 minta agar dikirim via WA. 6. Pelayanan manajemen nya sangat buruk mulai dari staf resepsionis nya dan karena ulah kesalahan pimpinannya namun mereka tak sekali pun bisa mengucapkan maaf. 7. Hati hati bagi pengunjung dinas kantor utk menginap di hotel ini krn meminta bukti yg sah dari mereka sangat sulit dan sptnya memang dipersulit.
4 bulan laluDear Mr. Ade Hendrama, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the inconveniences and disappointment you experienced during your stay. This is certainly not the level of service we strive to provide. Your concerns regarding the reception service, room amenities, elevator condition, room access, and billing documentation have been noted and are taken very seriously. We understand how important proper service and official payment documentation are, especially for business stays. Please be assured that your feedback has been forwarded to the relevant management team for further review and improvement. We truly regret the frustration this situation has caused and appreciate you bringing these matters to our attention. Kind regards, Central Reservation Agent Lihat terjemahan (Indonesia)
Perusahaan sy mengadakan Acara Bukber include CSR di sini... benar² mengecewakan : - lift berfungsi hanya 1 nunggu lama banget 5 menit.. pas pintu lift dibuka barengan sama anak Fb Service yg jg mau nganter makanan ke lt T.. masa lift service bs² nya rusak sehingga tamu hrus bercampur dgn para staff yg bawa makanan.. otomatis aroma lift jd kurang enak - engineering, dan HK tdk ada yg standby, jadi kesulitan saat mau mnta bantuan... saya harus turun kebawah untuk complain ke FO itupun gk gercep dilayani. Sikap salah satu staff FO saat sy complain dia malah duduk dibangku dgn wajah yg hanya fokus ke komputer... hellowww mana service excellentnya Pak ???? Gk ditraining kah How to handle Guest? - orang Banquet tdk ada yg standby saat event... SOP hotelnya gk dipakai.. dimana saat event RBM atau Spv FB nya nongolin muka dan standby di venue... - refill nasi lama banget... mmg tdk di prepare??? ini nasi loohh bukan main course masa harus 15 menit digantinya .. di setiap stolle tdk ada sendok... kolaknya utk pisang keras... salah jenis pisang yg dipakai Chef... - saat sya tanya sm bbrp org staff mmg katanya kekurangan Maning... lahhhh mmg saya sebagai Tamu perlu tau apa ttg ini,, kan bs nambah casual bila ada event ini... ini event 80pax lohhh kok bs²nya gk well prepare yahh ??? Sy sebagai mantan hotelier kecewa banget sama pelayanan ini ... SOP hotel tidak dipakai.. kecewa..... 👎🏻
3 bulan laluDear Dame Tampubolon, Thank you for taking the time to share your detailed feedback regarding your recent Bukber and CSR event at our hotel. We sincerely apologize for the disappointing experience you and your company encountered. This is certainly far below the service standard and SOP that we are committed to deliver. We are very concerned about the issues you highlighted, including elevator operation, staff readiness, banquet supervision, food replenishment, and overall event preparation. Your comments regarding Front Office handling, Banquet coordination, and Food & Beverage service have been taken very seriously and have been escalated to the respective department heads for immediate review and corrective action. We fully understand your frustration, especially as a former hotelier, and we truly appreciate your honest and constructive feedback. This feedback is extremely valuable for us to improve our training, manpower planning, and event execution to ensure this does not happen again. Once again, please accept our sincere apologies for the inconvenience caused. We hope to have the opportunity to regain your trust and provide you with a much better experience in the future. Warm regards, M. Juanda Hotel Manager Lihat terjemahan (Indonesia)
Hari ini saya memutuskan untuk extend dan di kasih kamar yang berbeda dari kmren . Kasur empuk enak tidak berisik , Seprai dan bedcover lembut seperti baru. Handuk tebal tidak seperti sebelumnya yang aga tipis , WC bersih ada pengering rambut dan tidak bau got kaya sebelumnya . Colokan berfungsi smua Cahaya masuk waktu pagi hari . Trimakasih untuk smua staff dll Sepertinya aku akan kembali meningap di sini , semoga mendapatkan kamar yang seperti ini lagi .
3 bulan laluDear Mr./Ms. Gomes Gemes, Thank you very much for your wonderful and detailed review. We are truly delighted to know that your extended stay was a pleasant one and that you were satisfied with your new room. It is great to hear that you found the bed comfortable, the linen and bedcover soft, the towels thick, and the bathroom clean and fresh. We are also pleased that all facilities were functioning well and that you enjoyed the natural morning light, quiet atmosphere, and surrounding area. At the same time, we appreciate your honest comparison with your previous experience. Your feedback is very valuable and helps us ensure better consistency in room quality and preparation for all our guests. Thank you as well for your kind words about our staff — we will be sure to share your appreciation with the entire team. We truly look forward to welcoming you back, and we will certainly do our best to provide you with a room just as comfortable on your next stay. Warm regards, M. Juanda Hotel Manager Lihat terjemahan (Indonesia)
Saya masih menginap saat menulis review ini, dan pengalaman saya sangat mengecewakan. Saya memesan jacuzzi room untuk 2 malam, namun ternyata air panas tidak berfungsi karena gangguan teknis. Saat saya tanya ke front office, mereka mengatakan gangguan sudah terjadi sejak pagi dan menyuruh saya langsung bertanya ke teknisi. Setelah saya hubungi teknisi, saya diberitahu perbaikan paling cepat baru selesai 2 hari ke depan — artinya selama saya menginap saya tidak mendapatkan fasilitas air panas sama sekali. Yang sangat disayangkan: • Tidak ada pemberitahuan sebelum serah terima kunci • Tidak ada opsi refund • Tidak ada kompensasi atau solusi alternatif Jadi saya membayar kamar dengan fasilitas jacuzzi, tetapi fasilitas utamanya tidak bisa digunakan. Tambahan lain yang cukup mengejutkan, air di kamar mandi mengandung pasir/kotoran, sehingga bukan hanya tidak nyaman tetapi juga menimbulkan pertanyaan mengenai kualitas perawatan air hotel. Masalah yang lebih parah lagi, ada staff hotel tiba-tiba membuka dan masuk kamar dengan alasan salah kamar, saat itu saya sedang di kamar mandi. Ini jelas pelanggaran privasi dan sangat tidak profesional. Saya sudah menyampaikan komplain, namun tidak ada solusi nyata dari pihak hotel selain penjelasan teknis. Sangat tidak direkomendasikan. Manajemen perlu memperbaiki SOP, komunikasi ke tamu, kualitas fasilitas, dan standar privasi tamu.
3 bulan laluDear Areis, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and disappointment you experienced during your stay. This is certainly not the level of service and quality we aim to provide. We deeply regret that the jacuzzi hot water was not functioning and that this issue was not properly communicated before check-in. We also apologize that no alternative solution or compensation was offered at the time—this is a failure on our part. Regarding the water quality and the incident where a staff member entered your room, we take these matters very seriously. Guest privacy and safety are our top priorities, and this situation is unacceptable. We are currently reviewing our procedures and reinforcing staff training to ensure this does not happen again. Your feedback has been escalated to our management and engineering teams for immediate corrective action, including improvement of facility maintenance, communication SOP, and guest privacy standards. We truly appreciate your feedback, as it helps us improve our services. If you are willing, please contact us directly so we can follow up and address your concerns personally. Once again, we sincerely apologize and hope to have the opportunity to restore your trust in the future. Best regards, M. Juanda Hotel Manager Lihat terjemahan (Indonesia)
Buka puasa untuk kantor ada 40 orang, diterima sama marketing namanya SALSA, dikasih ruangan yang katanya bagus, bayarnya juga ga murah ya paket ifthar nya, dan sudah dibayar lunas, pas datang di Hari H, parahhhhhhhhh bangettttttttttt itu ruangan baru mau di pelllll, sound system ga siap, ruangan belom siap, dan yang parahnya lagi AC nya matiiiiiiii..... mereka udh tau mau nerima kapasitas 40 orang AC matiiii, dan AC nya itu rusakkkkkk, kalo AC nya rusakkk ya jangannn di jualllll dongggggg itu tempattttttttt!!!!! Mau nerima duitnya doang tapi pelayanannya ancurrrrr, gilaaa sihh, akhirnya setting lagi tempat baru makan waktu 1,5 jam..... hadehhhhhh parahhhhhhh, layar nya jelek, tv ga punya, dan yang gong nya itu marketing yang namanya SALSA baru konfirmasi ke terkait kalo ada pesanan di hari itu di jam 5 soreeee jadi dia lupaaaaaaa ngasih tau, padahal dp udh di bayar sebelumnya 50% ..... saran gw jangan pernah pake tempat ini dan pecat aja tuh si SALSa, kerja ga benerrrrr
2 bulan laluDear Ms. Zilfadhila Farianus, Thank you for taking the time to share your experience with us. First of all, please accept our sincere apologies for the inconvenience and disappointment you experienced during your recent iftar gathering. We truly regret that the room was not properly prepared upon your arrival, including the cleanliness, sound system readiness, and especially the air conditioning issue. This situation certainly does not reflect the service standards we strive to provide for our guests. We also sincerely apologize for the delay that caused your event to start later than expected. Your feedback regarding the coordination and communication from our team has been taken very seriously and is currently being reviewed internally so that this kind of situation will not happen again in the future. Please know that we truly value your feedback as it helps us improve our service and operational procedures. We are very sorry that your experience did not meet your expectations, especially for such an important gathering. We hope you will allow us the opportunity to regain your trust in the future. Warm regards, M. Juanda Hotel Manager Lihat terjemahan (Indonesia)
Sangat kecewa dengan pelayanan Marketing hotel ini, mereka menawarkan resto untuk Iftar dan acara kantor saya yg ternyata ACnya mati, mereka tidak menginfokan di awal survei, hari H jam stgh 3 sore mereka masih bilang belum dinyalakan padahal acara di jam 4 sore, jam 4 sore baru mereka bilang AC Maintanance, atasan2 saya sdh marah, kecewa, penangannya sangat lama, makanan juga lama reffilnya, saat ini saya kinta invoice dari jam 12 siang sampai jam stgh 4 sore juga blm dikirim2, masih mending ini kami tidak minta kompensasi atas kerugian waktu, dan pembohongan yg mereka lakukan, semoga yg kedepannya memakai jasa mereka bisa lebih detail menanyakan segala fasilitas yg ada
2 bulan laluDear Ms. Putri Larasati, Warm greetings from Verse Luxe Hotel Wahid Hasyim. Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and disappointment you experienced during your Iftar event at our restaurant. We truly regret the situation regarding the air conditioning issue, the delay in communication, the slow food refill, as well as the delay in sending the invoice. This is certainly not the level of service and coordination that we strive to deliver to our valued guests and corporate partners. Please be assured that your feedback has been taken very seriously and has been shared with our Marketing, Operational, and Engineering teams for immediate evaluation and internal improvement. Clear communication and proper event preparation are very important to us, and we deeply regret that in this case we did not meet your expectations. We truly appreciate your patience and understanding during the situation, especially as you mentioned that you did not request compensation despite the inconvenience experienced. Your feedback will help us improve our service and coordination to ensure this does not happen again in the future. Should you be willing, we would greatly appreciate the opportunity to personally follow up and restore your confidence in our service. Warm regards, M. Juanda Hotel Manager Lihat terjemahan (Indonesia)
Untuk pertama kali dalam hidup untuk review hotel. Hotel ini dengan kualitas busuk banget. Bayangkan ketika anda melakukan perjalanan, hal yang dominan orang lakukan adalah mandi. Namun di dalam kamar tidak ada handuk sana sekali. Padahal saya pesan hotel yang harga 1.300.000 IDR Kemudian ketika saya ingin complain by phone, teleponnya rusak. Yang akhirnya saya dari lantai 7 bolak balik ke lantai ground cuma untuk menanyakan handuk. 4 kali saya bolak balik hanya menanyakan handuk dan tidak ada follow up sama sekali. Dan pada ketiga kali saya follow up salah karyawan resepsionis mengacuhkan saya padahal kita sudah lift bersamaan dengan tujuan kita bersama mengambil handuk tersebut. Jangan pernah menginap di hotel ini. Pelayanan buruk sekali. Menyesal saya keluar duit hanya untuk hotel ini. Lebih baik cari hotel yang berdekatan hotel ini dengan harga yang sama namun kualitas jauh lebih baik. Terima kasih ya Verse, saya tidak akan pernah menginap lagi di hotel anda.
4 bulan laluDear Mr. Insan, We are deeply sorry to hear about the disappointing experience you had at our hotel. We apologize for the lack of towels in your room and the non-functional phone, which caused you inconvenience. We take your feedback very seriously and will investigate this matter immediately. We will also ensure that our staff is aware of the importance of providing excellent customer service. We would like to offer our sincerest apologies and would appreciate the opportunity to make it right. Your feedback is invaluable in helping us improve our services. Please accept our apologies, and we hope you will consider giving us another chance in the future. Best regards, Central Reservation Agent Lihat terjemahan (Indonesia)
Kondisi pertama kali masuk, keset ga ada, exhaust fan wc ga jalan, drainase kamar mandi mampet air setelah mandi meluber air kemana-mana, tambah exhaust mati becek lah semua, lampu ada yg mati jadi gelap. Tiba-tiba malam-malam air ac netes bocor deras, sampai harus matikan ac, sudah telfon resepsionis dan house keeping tidak pernah diangkat. Kamar tidak terkunci otomatis, sulit menguncinya, khawatir ada yang salah masuk kamar dan langsung buka. Poin plus hanya lokasi yang strategis, sisanya big no. this is gonna be my first and last night in this hotel.
4 bulan laluDear Ms. Regitha Dwi Bestari, Thank you for taking the time to share your experience. We sincerely apologize for the multiple issues you encountered during your stay, including the bathroom drainage, exhaust fan, lighting, AC leakage, and room security concerns. We are also very sorry that our team was not reachable when you needed assistance. Your feedback is extremely important to us, and we will address these matters with our team immediately to ensure they are resolved and do not happen again. We regret that your stay did not meet your expectations and hope to have the opportunity to provide a much better experience in the future. Warm regards, Central Reservation Agent Lihat terjemahan (Indonesia)
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